Thank you for choosing Santaboxes. We are committed to providing exceptional products and services. Please review our return policy, which applies to all purchases made through our platform.

1. No Returns Accepted

Returns of Santaboxes are not accepted under any circumstances unless the product is deemed damaged. This policy is enforced to maintain the quality and integrity of our offerings.

2. Documenting Damage

In the event that a product is received in a defective condition, customers are required to document the issue through photographic and video evidence of the unboxing process. Such evidence must clearly demonstrate any damage that has occurred during the shipping process.

3. Submission Process

Customers must submit photographic and video evidence along with a formal request for a return or replacement to our customer service team via the designated contact email within seven (7) calendar days of receiving the product. Failure to comply with this submission process may result in denial of the return request.

4. Internal Review

In the absence of photographic or video evidence of the unboxing, Santaboxes reserves the right to conduct an internal review of the return or replacement request. All decisions made by Santaboxes regarding returns or replacements are final and at the sole discretion of the company.

5. Customer Satisfaction

While our return policy is stringent, we remain dedicated to ensuring customer satisfaction. Santaboxes will endeavor to resolve any issues in a manner that is fair and equitable to all parties involved.

For any questions or concerns regarding this policy or your Santabox, please contact us at [contact email]. Your understanding and cooperation are greatly appreciated.